E-tokens
TAG E-token Pack Details
An E-token can be purchased in denominations of 50 or 100 E-token packs.
- 50 E-tokens $5,500
- 100 E-tokens $10,000
How are E-tokens used?
- 2 E-tokens
- One support request
- 2 hours response time
- Knowledgeable research and/or escalation to vendor support
- 3 E-tokens
- One support request
- 1 week response time
- Requires simulation of the customer’s problem in a lab environment
- 4 E-tokens
- One support request
- 24/7 support available with a 2 hour response time available by phone outside the normal coverage period
- After hours emergency numbers available
- 15 E-tokens
- Full day visit to the customer site for on-site support to be scheduled in advance
Please note: E-token packs have a shelf life of one year from date of issuance
